Bath time just got even cozier. Our premium Hooded Towels are crafted with yarn-dyed organic cotton toweling that feels very soft against delicate skin while quickly absorbing moisture to keep your little one warm and snug.
We are committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services by partnering with third party service providers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
1. PROCESSING TIME
Orders are fulfilled within 3 business days. Business days are Monday through Friday, excluding holidays. Shipping transit time is additional and begins after your order ships.
2. SHIPPING
We ship worldwide. Free standard shipping is available on US orders of $100 or more. International shipping rates and paid shipping options are calculated at checkout. Transit times vary by destination and shipping method. If your shipment is significantly delayed, we will contact you by email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
4. LOST/STOLEN PACKAGES
We are not responsible for lost or stolen packages. We highly recommend keeping Route Protection on your order. Route protection is automatically added to all orders to protect the customer if your package was to be lost, stolen or damaged in transit.
If you so choose to remove Route and your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. By removing Route Protection, you accept all liability for a lost or stolen package, as that is our shipping insurance and is automatically applied to your order at checkout.
5. RETURN & EXCHANGE POLICY
RETURNS:
Store Credit Only – No Refunds
As a small, family-owned business with a carefully curated inventory, we only provide returns in the form of store credit and do not issue refunds to the original payment method.
We want you to love what you ordered, but if it doesn’t meet your expectations, we’re here to help!
How to Initiate a Return:
Contact us at support@shopatlasgrey.com within 7 days of receiving your order.
Provide the following details in your email:
-The name used to place the order
-Your order number
-The email address associated with the order
Eligibility Requirements:
-Items must be unworn, unused, and in the same condition as when received. This means no stains, rips, odors, pet hair, or other signs of wear.
-Original tags must be on the item/items.
Once your return is approved and the item is received, we’ll issue store credit for the value of the item (excluding shipping costs) to the email address provided.
EXCHANGES:
If you’d like to exchange an item, please reach out to us at support@shopatlasgrey.com within 7 days of receiving your order.
How to Request an Exchange - Send us an email with the following information:
- The name on the order
- The order number
- The email associated with the purchase
EXCHANGE PROCESS:
Due to our small-batch production, we recommend purchasing the new item you’d like from our website to guarantee its availability. Once we receive your returned item, we’ll issue a store credit for the value of the returned item (excluding shipping fees).
ADDITIONAL INFORMATION:
-Shipping fees are not reimbursed.
-Customers are responsible for covering the cost of return shipping.
-Shop Atlas Grey is not responsible for packages lost or stolen during the return shipment process.
-Shipping fees are not reimbursed unless an error was made on our end.
FINAL SALE ITEMS:
Items marked Final Sale and purchases made during larger sale events explicitly advertised as Final Sale are not eligible for returns or exchanges. Welcome codes and scratch-card discounts do not make an otherwise eligible item final sale.
Holiday items are also final sale, including Easter, Christmas, Hanukkah, Valentine’s Day, Halloween, and Fourth of July items.
6. CUSTOMS, DUTIES AND TAXES
We are not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.).
