RETURNS:

Store Credit Only – No Refunds

As a small, family-owned business with a carefully curated inventory, we only provide returns in the form of store credit and do not issue refunds to the original payment method.

We want you to love what you ordered, but if it doesn’t meet your expectations, we’re here to help!

How to Initiate a Return:

Contact us at support@shopatlasgrey.com within 7 days of receiving your order.

Provide the following details in your email:

-The name used to place the order
-Your order number
-The email address associated with the order

Eligibility Requirements:

-Items must be unworn, unused, and in the same condition as when received. This means no stains, rips, odors, pet hair, or other signs of wear.
-Original tags must be on the item/items.

Once your return is approved and the item is received, we’ll issue store credit for the value of the item (excluding shipping costs) to the email address provided.

EXCHANGES:

If you’d like to exchange an item, please reach out to us at  support@shopatlasgrey.com within 7 days of receiving your order.

How to Request an Exchange - Send us an email with the following information:
- The name on the order
- The order number
- The email associated with the purchase

EXCHANGE PROCESS:

Due to our small-batch production, we recommend purchasing the new item you’d like from our website to guarantee its availability. Once we receive your returned item, we’ll issue a store credit for the value of the returned item (excluding shipping fees).

ADDITIONAL INFORMATION:

-Shipping fees are not reimbursed.
-Customers are responsible for covering the cost of return shipping.
-Shop Atlas Grey  is not responsible for packages lost or stolen during the return shipment process.
-Shipping fees are not reimbursed unless an error was made on our end.

All orders for our products are processed and shipped out in 3-5 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. 

Kindly note that we only offer free domestic ground shipping for orders above $150.

Please note that when we restock items there may be some slight variation in colors, as we custom dye each batch of fabric.

Items purchased on sale, at a discounted price, or marked as “final sale” are not eligible for returns or exchanges.

The following holiday items are also final sale (Easter, Christmas, Channukah, Valentines Day, Halloween, 4th of July).update.

If item is approved a refund will be processed to your original method of payment.

If your order has not shipped out yet, your order can be cancelled. Please check your email to confirm order wasn’t shipped out already and reach out to support@shopatlasgrey.com with your order #, first and last name.