SHIPPING & RETURNS

We are committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services by partnering with third party service providers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. PROCESSING TIME

Provided the products you purchased are in stock, orders received Monday through Friday, are generally processed within 72 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Once an order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.

2. SHIPPING

All orders for our products are processed and shipped out in 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. Kindly note that we only offer free shipping for orders above $150 that are shipping to the continental US.

3. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

4. LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. We highly recommend keeping Route Protection on your order. Route protection is automatically added to all orders to protect the customer if your package was to be lost, stolen or damaged in transit.

If you so choose to remove Route and your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. By removing Route Protection, you accept all liability for a lost or stolen package, as that is our shipping insurance and is automatically applied to your order at checkout. 

5. RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, you may return unwashed/unworn items within 14 days of purchase using this link: https://shopatlasgrey.com/pages/return-exchange

  • Merchandise must be in unworn, unwashed condition with original tags attached.
  • All return and exchange shipping and handling costs are the responsibility of the customer.
  • Please allow 5-7 days for our fulfillment center to process each return / exchange. You will receive a confirmation email once the return is processed and the refund is issued.
  • Please keep your tracking information until you've received your refund/shop credit. In case of a lost package, we will ask for proof of shipment to verify the items were shipped back to us.
  • All sale items are final sale. Sales include but are not limited to flash sales, sale events, items purchased on our ‘sale' tab, pop-up shops, and markets. Please make sure to read full product descriptions before making a purchase so you know whether an item is final sale or not.
  • **DUE TO HYGIENIEC REASONS, ALL PURCHASES OF SWIMWEAR, SOCKS, UNDERWEAR AND HEADWEAR ARE FINAL SALE AND INELIGIBLE FOR REFUND, EXCHANGE OR STORE CREDIT.
  • Mystery Box / Bundle Returns - All items within our Mystery Boxes or Bundles are eligible to be returned for Store Credit. Store Credit will only be for the pro-rated value of the items in relation to the Mystery Box cost.
  • Once an exchange has been completed, those specific items are not eligible for a return.    
  • AG Discount Days - We will run these periodically from time to time with deep discounts across several products. A few rules regarding AG Discount Day: Price adjustments CANNOT be made on any past orders. No returns or exchanges on final sale items. Prices are marked down and NO discount codes are allowed with these sale items. Any orders with discounts added will be voided. Quantities and inventory is limited and will not be restocked once it is sold out. 
  • Holiday Items - Please note that all holiday items are final sale. These include products for Valentine’s Day, Easter, Mother’s / Father’s Day, 4th of July, Halloween and Christmas / Chanukah. You may exchange for a different size if quantities allow. 
  • Non Atlas Grey Items - Please note that all items from brands other than Atlas Grey are final sale.

6. CUSTOMS, DUTIES AND TAXES

We are not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.).