Shipping policy

We are committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services by partnering with third party service providers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. PROCESSING TIME

Orders are fulfilled within 3 business days. Business days are Monday through Friday, excluding holidays. Shipping transit time is additional and begins after your order ships.

2. SHIPPING

We ship worldwide. Free standard shipping is available on US orders of $100 or more. International shipping rates and paid shipping options are calculated at checkout. Transit times vary by destination and shipping method. If your shipment is significantly delayed, we will contact you by email.

3. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

4. LOST/STOLEN PACKAGES

We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. RETURN POLICY

Contact support@shopatlasgrey.com within 7 days of receiving your order to request an eligible return. Returns are for store credit only; we do not issue refunds to the original payment method. Items must be unworn, unused, and have their original tags attached. Customers are responsible for return shipping costs.

Items marked Final Sale, purchases made during larger sale events explicitly advertised as Final Sale, and holiday items are not eligible for returns or exchanges. Welcome codes and scratch-card discounts do not make an otherwise eligible item final sale. See our Return and Refund Policy for full eligibility requirements and holiday exclusions.

6. CUSTOMS, DUTIES AND TAXES

We are not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.).