Refund policy

Returns: Store Credit Only

Contact support@shopatlasgrey.com within 7 days of receiving your order to request a return. Include the name on the order, order number, and email address associated with the purchase.

Items must be unworn, unused, in the same condition as received, and have their original tags attached. Items must be free of stains, rips, odors, pet hair, and other signs of wear.

Once your return is approved and received, we will issue store credit for the value of the returned item, excluding shipping costs, to the email address provided. We do not issue refunds to the original payment method.

Exchanges

Contact us within 7 days of receiving your order. Due to our small-batch production, we recommend purchasing the replacement item to secure availability. Once we receive your approved return, we will issue store credit for the returned item, excluding shipping fees.

Return Shipping

Customers are responsible for return shipping costs. Shipping fees are not reimbursed unless an error was made on our end. Shop Atlas Grey is not responsible for packages lost or stolen during return shipping.

Final Sale

Items marked Final Sale and purchases made during larger sale events explicitly advertised as Final Sale are not eligible for returns or exchanges. Welcome codes and scratch-card discounts do not make an otherwise eligible item final sale.

Holiday items are also final sale, including Easter, Christmas, Hanukkah, Valentine’s Day, Halloween, and Fourth of July items.